Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged panels within 24-48 hours of your initial call. For urgent situations, we offer same-day emergency service. Our service trucks are fully stocked with commonly needed replacement parts and panels for popular door brands, which means many repairs can be completed in a single visit. After our initial assessment, we'll provide you with an accurate timeline based on part availability and the extent of the damage. For custom or specialty panels that need to be ordered, we'll give you a clear timeline and may offer temporary solutions to keep your door functioning safely until the new panels arrive.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Damaged panels can result from a variety of factors. Vehicle impacts are one of the most common causes—even a minor bump can dent or crack a panel. Weather damage is another significant factor, particularly in North Carolina where hail, high winds, and extreme temperature fluctuations can take a toll on garage doors over time. Normal wear and tear naturally occurs, especially with older doors that have cycled thousands of times. Other causes include improper installation that puts uneven stress on panels, lack of regular maintenance that allows small problems to become larger ones, rust and corrosion particularly in humid climates, manufacturing defects, and damage from debris or fallen objects. Regular maintenance inspections can help identify potential panel issues before they become major problems, saving you money and preventing security concerns.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home, which is why we offer several flexible financing options to make your purchase more affordable. We partner with multiple financing providers to offer competitive interest rates, low monthly payment options, and quick approval processes—often within minutes. For qualified buyers, we offer special promotions including 0% interest financing for 12-24 months on select installations. We also accept all major credit cards and can work with you to find a payment plan that fits your budget. During your free consultation, our team will discuss all available financing options and help you choose the best solution for your needs. Don't let budget concerns stop you from getting the garage door your home deserves.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend having your garage door professionally serviced at least once a year. Annual maintenance helps extend the life of your door and opener, prevents costly emergency repairs, ensures safe operation for your family, and maintains your warranty coverage. During a maintenance visit, our technicians will inspect all moving parts, lubricate hinges and rollers, check spring tension and balance, test safety sensors, and identify any potential issues before they become problems. If your door gets heavy use—opening and closing more than 4-6 times per day—or if you live in an area with extreme weather conditions, you may benefit from semi-annual service visits.

Question 5

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted horizontally above the garage door opening and use torque to lift the door. They're generally considered safer, longer-lasting, and provide smoother operation. Extension springs are mounted on either side of the door and stretch to provide lifting power. While less expensive initially, they typically have a shorter lifespan and can be more dangerous if they break without proper safety cables. Most modern installations use torsion springs due to their superior performance and safety features. Our technicians can assess your current setup and recommend the best option for your specific door and usage patterns.

Question 6

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing your old door, installing the new door and hardware, setting up and programming the opener, testing all safety features, and cleaning up the work area. More complex installations—such as those requiring structural modifications, custom doors, or commercial applications—may take longer. We'll provide you with a specific time estimate during your consultation. Our goal is always to complete the work efficiently while ensuring every detail meets our high quality standards.

Question 7

Do you provide emergency service on holidays?

Accepted Answer

Yes, we provide 24/7 emergency garage door service every day of the year, including all holidays. We understand that garage door emergencies don't wait for convenient times. Whether your spring breaks on Christmas morning or your door goes off track on a Sunday night, our emergency team is ready to respond. Best of all, we don't charge overtime or holiday surcharges—you pay the same fair price regardless of when you call. For emergencies, call us at (252) 888-5238 and we'll dispatch a technician to your location as quickly as possible.

Question 8

Can you match my existing garage door style?

Accepted Answer

In most cases, yes! We work with all major garage door manufacturers and have access to a wide variety of styles, colors, and materials. If you need to replace a single panel or want a new door that matches your home's existing aesthetic, we can help. During your consultation, we'll assess your current door or architectural style and present options that complement your home. For historic homes or unique designs, we also offer custom door solutions. Our goal is to ensure your new garage door enhances your home's curb appeal while meeting your functional needs.

Question 9

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 10-year warranty on all installations and major repairs. This covers both parts and labor, giving you peace of mind that your investment is protected. Additionally, many of the products we install come with their own manufacturer warranties that can extend coverage even further. If you experience any issues with work we've performed, simply give us a call and we'll make it right—that's our absolute satisfaction promise. We believe that our warranty reflects our confidence in the quality of our workmanship and the products we use.

Question 10

How do I know if I need a new garage door or just repairs?

Accepted Answer

Several factors help determine whether repair or replacement is the better option. Repairs are usually recommended if the door is less than 10-15 years old, damage is limited to one or two panels, the opener is working properly, and the door's basic structure is sound. Replacement may be better if the door is showing multiple signs of wear, you're experiencing frequent breakdowns, energy efficiency is a concern, you want to update your home's curb appeal, or repair costs exceed 50% of a new door's price. During our free inspection, we'll give you an honest assessment of your door's condition and help you weigh the costs and benefits of repair versus replacement. We never push unnecessary services—our goal is to provide the solution that's truly best for you.

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